General

Applying partial payments to a new or existing reservation
Partial payments are applicable to 1 manual reservation at a time.  This feature is available at the discretion of your campground policies. Reservation...
Sun, 5 Jun, 2022 at 1:30 PM
Where do I find when and who made changes to a reservation?
All features that are editable have an Audit tab to track all the changes or edits made.  These changes will be highlighted in green as reference.   The au...
Sun, 5 Jun, 2022 at 1:14 PM
Cancellation Policy updates and acknowledgements
All campground policies are now separate from the general Campground policies.  You can find and edit your cancellation policy in your campground edits: ...
Sat, 4 Jun, 2022 at 7:52 PM
How do I resend a confirmation email to a traveler?
Resending a confirmation email can be completed on the backend on the information tab in the bookings edit window.  Resending the confirmation email is poss...
Sat, 4 Jun, 2022 at 7:41 PM
I changed my rates, how do I recalculate charges on an existing reservation?
There are scenarios that may occur for your campground, such as, if rate changes occur to one or all of your campsites, or a mandatory charge is required.  ...
Wed, 8 Jun, 2022 at 5:49 PM
Where can I find a Rate Calculator?
The rate calculator is available only on desktop or laptop browsers, and can be found on the Booking Calendar Grid > Show Campsite Info: Click o...
Sat, 23 Jul, 2022 at 7:30 PM
Can I apply a campsite specific fee?
Campsite specific fees are available under the Finance menu option under Fees. Step 1: Select the Green plus button Step 2: Choose your pref...
Wed, 8 Jun, 2022 at 6:18 PM
Using the POS System
A point of sale system to manage your inventory and take  online payments for your storefront.  We can also provide you with a physical card reader for a mo...
Wed, 9 Feb, 2022 at 11:15 PM
How do I know if a camper has been blacklisted?
Camper's that have been blacklisted at other campgrounds, will appear on your bookings grid with black text.   The reservation can then be clicked ...
Thu, 10 Feb, 2022 at 11:00 AM
Responding to camper reviews
You can respond to reviews but clicking on the 'Reviews' tab, and then the pencil next to the review you would like to respond to.  
Thu, 10 Feb, 2022 at 11:27 AM